Give your customers the experience they deserve.
With Schedule Engine, home services contractors can boost customer satisfaction and deepen loyalty by delivering a level of customer experience that rivals that of any other service industry.
Finally, home services contractors can offer a modern, informative and engaging user experience through their customers' smartphones. What's more, Schedule Engine flawlessly automates and optimizes scheduling and dispatching, streamlining operational efficiency and seamlessly integrating with your current business systems.
WHY DO YOU NEED SCHEDULE ENGINE?
Give 'em What They Want
These days, people expect to be able to get their phones out and—with a few taps—order, track and pay for just about anything. Your own custom-branded Schedule Engine app will let them do just that for their service calls, at any time and from anywhere.
Why Go Anywhere Else?
Once your customers see that you can offer them the sort of smartphone-based experience they have come to expect, they'll be far less likely to turn to 3rd party referral services like Amazon or Home Advisor, only to get the same old, outdated experience.
Unleash Your CSRs
Preventative maintenance scheduling and data entry are huge drains on your inbound and outbound CSRs. Schedule Engine handles both demand call and PM booking, freeing your CSRs to perform the sort of higher value work that will grow your business.
HAVE A PEEK AT WHAT YOUR APP CAN DO...
Simple. Easy. Informative.
Schedule Engine allows you to deliver world-class customer service through a beautiful, thoughtful, user-friendly app that is tailored to your brand. At every turn, we've included considerate details designed to make life easier for your customers. Using your customer's GPS to determine the service address is just one example.
What seems to be the problem?
Instead of forcing customers to answer a multitude of questions about their problem, or navigate a complicated menu system, app users can just select a room and then tap on the issue. To ensure they'll get the right person for the job, customers are encouraged to shoot a video or take pictures that can be reviewed by dispatchers and technicians.
Customer service reps leave the office at the end of the day. Schedule Engine is available around the clock, so your customers can book an available slot anytime, without making a phone call. Behind the scenes, our cloud-based scheduling system picks one of your qualified, available technicians, optimizing its selection based on proximity to other jobs. This saves your techs driving time and you money.
This time it's personal.
What customer waiting at home for their technician to arrive wouldn't want to know a little about the stranger they're about to let into their home? As soon as the job is released to the technician by your dispatcher, your customer is automatically notified that they can open the app to check out their service person.
Realtime updates and visibility.
The dynamic Appointment Card keeps your customers in the know. As soon as they open the app, customers see what's going on with their service call and can take action. From tracking the GPS location of their tech en route to approving work and making payments, your customers can now do business with you without ever being home.
Get usable customer feedback.
Looking for a better NPS solution? Here it is. After the job is finished, customers are prompted to provide you with an NPS rating through a clever and delightful interface. Better yet, those who respond positively are given the opportunity to post pre-populated messages to social media to help drive referrals. And anyone who reports being unlikely to recommend your business is given an opportunity to tell you how you might improve things.
No app? No problem.
Even customers who don't yet have your app will benefit from Schedule Engine's SMS messaging systems. These systems automatically confirm appointments the day before, ensure the tech will be able to access the site on the day of service, send your customers arrival notifications and collect NPS scores when the work is done. In fact, most customers who install your app will do so from links included in SMS messages encouraging them to enjoy the full smartphone experience.
Completely automate your preventive maintenance scheduling.
These are the components that make up the Schedule Engine system.
You get your own app, branded to your company, available under your business name on The App Store and Google Play.
PM Service BOOKING Mobile Site
Using a mobile-optimized website, preventative maintenance contract holders can schedule service in just seconds.
Automated Confirmation & Messaging
Cloud-based systems send a combination of SMS, push messages and robo-calls.
Tech Scheduling System
Geospatial optimization means minimal drive time between jobs for your techs. Certification checking means a properly qualified tech gets assigned to every job.
See activity in real-time, intervene if needed, or just tweak the configuration to tailor the system to your company's operating processes.
Seamless integration with your existing ERP solution, so you don’t have to change any of your existing systems. No need to retrain techs.